Shipping

THANK YOU FOR VISITING AND SHOPPING AT THE MYSTIC CAT!

FOLLOWING ARE THE TERMS AND CONDITIONS THAT CONSTITUTE OUR SHIPPING POLICY.

SHIPPING OPTIONS:

*** NEW! FREE SHIPPING ON ORDERS OVER R500! ***

We offer courier or South African postal service options for shipping, as well as a collect by arrangement option in Swellendam. When you proceed to check out you will be able to select which shipping option you would prefer. If you spend R500 or more, we will courier your order to you for free!

COURIER: 

MAIN CITY
CENTRES

R80

  • Door to door delivery
  • 1 - 3 Working days
  • Tracking number included

COURIER: 

OUTLYING
AREAS

R150

  • Door to door delivery
  • 2 - 5 Working days
  • Tracking number included

SA POST:

ALL
AREAS

R50

  • Post Office collection
  • 1 - 2 Weeks (+++ in peak)
  • Tracking number included

COLLECTION: 

SWELLENDAM
& SUURBRAAK

FREE

  • Collect in Swellendam or Suurbraak
  • By arrangement only
  • N/A

ORDER PROCESSING TIME

Once we receive your order and confirm that payment has been received, we will pack your order and arrange for shipping as per your chosen shipping option. This process usually takes 2-3 business days. We don’t process orders during weekends or public holidays.

PACKAGING

We strive to be a zero-plastic shop, and to that end we use a variety of eco friendly packaging solutions to send your parcel to you safely and securely, with less harm to the environment. We use shredded recycled paper, wood wool, newsprint, cardboard etc to wrap your items carefully and ensure that they arrive with you in perfect condition.

TRACKING

Once your order has been packed and sent, we will update you to let you know, and provide you with your parcel tracking number. Please note that it can take 24 hours before your tracking number becomes active on the courier’s system, so don’t panic if your parcel doesn’t show up immediately.

For Courier: http://www.thecourierguy.co.za/tracking_home.php

For SA Postal Service: https://www.postoffice.co.za/Tools/tracktrace.html

RETURNS

If your order arrives and you are not completely happy with your purchase or your parcel has been damaged during transit, please get in touch with us! Read our Returns Policy for more info.

NEED MORE INFO?

Check out our FAQs section to see if we’ve answered your query. If not, drop us a mail at info@themysticcat.com.

SHOP DEPARTMENTS
OUR CUSTOMERS SAY
Claire Sayer
Claire Sayer
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Fantastic! A lot of thought went into your business, its lovely... well done, and wishing you tons of success! ♡
Nozipho Nthembu
Nozipho Nthembu
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Beautiful and sacred space, full of love and light!
Nina Bloch
Nina Bloch
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What a blessing that a store like this actually exists! You guys are amazing!
Natalie Ngonela
Natalie Ngonela
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Thank you so much for your help and I definitely look forward to being a regular customer as a result of my satisfaction with my products. Blessings, Natalie Ngonela
Natanya du Toit
Natanya du Toit
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Thank you, our purchase has arrived and we are so pleased with it. Nat
Kagiso Huluhulu
Kagiso Huluhulu
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I just wanted to let you know that I received my package today and I am truly greatful my brother and this surely wasn't the last time we do business together. You guys are amazing and keep on on doing the wonderful work you do. May The Mystic Cat grow bigger and bigger. Have a wonderful day. Namaste.
Malefane Lethae
Malefane Lethae
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Would like to take these moments to say thank you for my babies arrived very early in the morning... The first call I got today was from the currie man to deliver my babies.... Thank you again.. POWER
Kady Laloo
Kady Laloo
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Hi. I just received my order and sorted through them. 🙂 Love them thank you
Laila Kader
Laila Kader@of.blue.heart.waves
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I can't wait for these crystals to join my other crystals. @themysticcat Love and light Thank youu <3
Maureen Noko Morifi
Maureen Noko Morifi
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Hello There, Appreciate You So Much for I have received my very first order with you guys looking forward to many more ordering. Have An Awesome Day further.
Lizette Norris
Lizette Norris
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Thank you for all your patience and guidance…. Crystal hugs, Lizette
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