The Mystic Cat Logo with white strip

Privacy Policy


We take your privacy seriously and aim to do our utmost to keep your purchase and/or account information safe and secure.

1. What Do We Do With You Information?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. This facilitates the sale, in order for us to contact you during the purchase process and send your parcel to you.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. It is mostly anonymous data to us, but it can for example, show us statistics of use that help us improve the website functionality and performance.

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will always either ask you directly for your expressed consent, or provide you with an opportunity to say no. You can update your choice at any time by going to the COMMUNICATION PREFERENCES page.

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by changing your preferences on the COMMUNICATION PREFERENCES page.

3. Disclosure

We may disclose your personal information only if we are required by law to do so or if you violate our Terms of Service.

4. Hosting

Our website is hosted on Digiserve who provide us the online platform to sell our products and services.


Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

5. Third-Party Services

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us, such as processing your payment or gathering your shipping details.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

6. Security

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

Your data is stored through Woocommerce data storage, databases and the general application. They store your data on a secure server behind a firewall.

We employ stringent security measures. Our website is secured internally through Wordfence and externally through Sitelock, protecting us (and your data) from malware and cyber attacks.

7. Cookies

A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. Our website uses cookies to help us identify visitors, usage and access preferences.

By using this site, you represent that you are at least the age of majority in South Africa and you have given us your consent to allow any of your minor dependents to use this site.

9. Changes To This Privacy Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

10. Questions & Contact Information

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact