THANK YOU FOR VISITING AND SHOPPING AT THE MYSTIC CAT!

FOLLOWING ARE THE TERMS AND CONDITIONS THAT CONSTITUTE OUR SHIPPING POLICY.

Please note we ship within only

SHIPPING OPTIONS:

We offer courier or South African postal service options for shipping, as well as a collect by arrangement option for Capetonians. When you proceed to check out you will be able to select which shipping option you would prefer.

COURIER: R80

– MAJOR CITY CENTRES –

  • Door to door delivery
  • 1 - 3 Working days
  • Includes insurance

COURIER: R150

– OUTLYING AREAS –

  • Door to door delivery
  • 2 - 5 Working days
  • Includes insurance

SA POST OFFICE: R50

– ALL AREAS –

  • Post Office collection
  • 1 - 2 Weeks (+++ in peak)
  • Registered mail

COLLECTION: FREE

– CAPE TOWN –

  • Collect in Muizenberg
  • By arrangement only
  • N/A

ORDER PROCESSING TIME

Once we receive your order and confirm that payment has been received, we will pack your order and arrange for shipping as per your chosen shipping option. This process usually takes 2-3 business days. We don’t process orders during weekends or public holidays.

PACKAGING

We strive to be a zero-plastic shop, and to that end we use a variety of eco friendly packaging solutions to send your parcel to you safely and securely, with less harm to the environment. We use shredded recycled paper, wood wool, newsprint, cardboard etc to wrap your items carefully and ensure that they arrive with you in perfect condition.

TRACKING

Once your order has been packed and sent, we will update you to let you know, and provide you with your parcel tracking number. Please note that it can take 24 hours before your tracking number becomes active on the courier’s system, so don’t panic if your parcel doesn’t show up immediately.

RETURNS

If your order arrives and you are not completely happy with your purchase or your parcel has been damaged during transit, please get in touch with us! Read our Returns Policy for more info.

NEED MORE INFO?

Check out our FAQs section to see if we’ve answered your query. If not, drop us a mail at info@themysticcat.com.