FOLLOWING ARE THE TERMS AND CONDITIONS THAT CONSTITUTE OUR SHIPPING POLICY.
We offer courier or South African postal service options for shipping, as well as a collect by arrangement option for Capetonians. When you proceed to check out you will be able to select which shipping option you would prefer.
Once we receive your order and confirm that payment has been received, we will pack your order and arrange for shipping as per your chosen shipping option. This process usually takes 2-3 business days. We don’t process orders during weekends or public holidays.
We strive to be a zero-plastic shop, and to that end we use a variety of eco friendly packaging solutions to send your parcel to you safely and securely, with less harm to the environment. We use shredded recycled paper, wood wool, newsprint, cardboard etc to wrap your items carefully and ensure that they arrive with you in perfect condition.
Once your order has been packed and sent, we will update you to let you know, and provide you with your parcel tracking number. Please note that it can take 24 hours before your tracking number becomes active on the courier’s system, so don’t panic if your parcel doesn’t show up immediately.