1. Returns
We want you to be absolutely happy with the products you receive from us! If this is not the case, for any reason, you can return your product/s to us and we will give you a refund for the product/s or a voucher for that amount to order something else once we receive it.
Our returns policy lasts 7 days. If 7 days have gone by since the receipt of your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be undamaged and in the same condition that you received it, when we receive it back from you.
In the extremely rare event of your item being damaged during transit, please take photos of the damaged packaging immediately. It’s best to do this before even accepting the parcel. Send us the images (info@themysticcat.com) along with the date and time of receipt, and we will open an investigation case with the delivery service provider.
2. Refunds
Once your return is received, we will check the product/s to ensure they are in the same condition and let you know we’ve received it.
Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 working days. If for any reason we are unable to apply a credit, we will contact you for your bank details so that we can do a manual electronic transfer (EFT) to your account.
3. Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, as it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this, and it has been more than 7 business days, please contact us at info@themysticcat.com or via whatsapp 060 507 1652.
4. Sale & Bargain Box Items
Only regular priced items may be refunded, unfortunately sale and marked down items cannot be refunded.
5. Exchanges
If you want to exchange a product, please send us an email at info@themysticcat.com with the details (your order number, and what you’d like to exchange) and we’ll do our best to accommodate you.
6. Gifts
If you received something as a gift from us that you’d prefer to return, please email us at info@themysticcat.com. As per clause 1, you will need to return the item/s to us in the same condition that you received it in. We can then offer you a voucher to the value of the item/s or the option to refund the gift giver.
7. Shipping
To return your product/s, use one of the following options below.
COURIER: To our physical address Erf 94 Oorkant Rivier, Suurbraak, 6743
PUGO: To locker The Courier Guy Kiosk Swellendam
PAXI: To Paxi Point P0175 Pep Swellendam
If you are in or around Suurbraak, send us an email at info@themysticcat.com if you’d like to arrange to drop off the product.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are unfortunately non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary. We will endeavour to keep you updated throughout the process.
If you are shipping an item over ZAR1000,00, you should consider using a trackable shipping service or purchasing shipping insurance. We are not responsible for un-trackable parcels that do not arrive.